Scammers are hitting Denton residents with fake utility payment demands over the phone. The city wants you to know they'll never call you demanding immediate payment, so hang up if you get one of these calls and call the city directly to verify.
At a glance
Declining — being discussed less frequently. 0 mentions in the last 30 days, 1 the 90 before that.
Customers paying utility bills with credit cards online may face new fees, while the city could recover significant processing costs.
The city benefits by recovering processing costs, and customers who switch to non-card payment methods (like e-checks or mail) will avoid fees.
Customers who prefer or need to pay their utility bills online with a credit card may face increased costs.
The city is exploring options to recover the growing costs of processing credit card payments for utility bills. This could involve implementing a new fee for customers who choose to pay online with a card, with discussions focusing on whether it should be a flat fee or a percentage, and if it should apply to all customers or just commercial ones.
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*Press Releases Posted on March 13, 2026 Denton, TX, Mar. 13, 2026 The City of Denton is warning residents...