Commercial Electric Utility Billing and Back-Billing Policy
Denton
Summary
Denton Municipal Electric reviewed 218 commercial accounts that were overbilled or underbilled over a 24-month period due to manual processing errors, prompting recommended policy updates to limit backbillings to six months.
At a glance
- Total mentions
- 2
- Last 30 days
- 0
Last discussed Feb 23, 2026.
Impact analysis
Results in net billing adjustments and customer credits totaling hundreds of thousands of dollars.
Commercial electric customers receiving refunds or limited backbilling exposure.
Mentions & discussions (2)
Public Utilities Board — February 23, 2026
The city reviewed commercial electric billing practices after discovering 218 accounts went unadjusted for demand over 24 months, prompting proposed policy changes to cap under-billing recoveries at six months.
City Council — February 17, 2026
Denton Municipal Electric reviewed 218 commercial accounts that were overbilled or underbilled over a 24-month period due to manual processing errors, prompting recommended policy updates to limit backbillings to six months.
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